GDPR Compliance
Last updated: January 2024
Our Commitment
silent-racer is committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This page outlines how we ensure compliance and protect your data rights.
Data Controller
silent-racer acts as the data controller for personal information collected through our website and service operations. We determine the purposes and means of processing personal data.
Contact details:
silent-racer
47 Greenfield Lane
Guildford, Surrey
GU2 7PQ
Email: [email protected]
Lawful Basis for Processing
We process personal data under the following lawful bases:
- Contract: Processing necessary for the performance of a contract with you (e.g., providing garden care services)
- Legitimate interests: Processing necessary for our legitimate business interests, where these do not override your rights
- Legal obligation: Processing necessary to comply with legal requirements
- Consent: Where you have given explicit consent for specific processing activities
Your Data Rights
Under UK GDPR, you have the following rights:
Right of Access
You can request a copy of the personal data we hold about you. We will respond within one month of receiving your request.
Right to Rectification
You can request that we correct any inaccurate or incomplete personal data we hold about you.
Right to Erasure
You can request that we delete your personal data in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.
Right to Restrict Processing
You can request that we limit how we use your data in certain circumstances.
Right to Data Portability
You can request a copy of your data in a commonly used, machine-readable format to transfer to another organisation.
Right to Object
You can object to processing of your personal data in certain circumstances, including direct marketing.
Exercising Your Rights
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month. If your request is complex, we may extend this by a further two months, but we will inform you of this within the initial one-month period.
There is no fee for exercising your rights, unless your request is manifestly unfounded or excessive.
Data Security
We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including:
- Secure storage of physical records
- Password protection and access controls for digital records
- Regular review of data processing activities
- Staff training on data protection
Data Breach Procedures
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the Information Commissioner's Office within 72 hours. If the breach is likely to result in a high risk to your rights, we will also notify you directly.
Complaints
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Website: ico.org.uk
Updates
We may update this GDPR compliance information from time to time. Any changes will be posted on this page.